Where to start, so I took my BMW 335i GT in because the car went into limp mode and the heater stopped working. They ran the initial inspection and sent it to me, which I had brought up when I took it in it was probably a thermostat or a sensor. But it ended up being the thermostat, I told them if that fix was not horribly expensive then I wanted to do the brakes and a tune up (plugs and wires). Which what I was quoted was not bad for a BMW $204.84 for the thermostat and $362.50 for the labor. They said I should get a cooling system exchange also which was not bad $59.88 for the fluid $99.99 for labor. So then I said run me a quote for the brakes and tune up also $117.88 for front pads $293.16 for rotors and $162.50 for labor, for the rear brakes $116.48 for pads $332.22 for rotors and $162.50 for labor. The tune up was outrageous so I didn't get that done at all was like $943 for plugs wires and labor. All said and done total cost $2,156.05 which I was fine with that, the lady that works there called and said we have to pick your parts up from BMW in Rochester so I was expecting OEM parts of course since I was paying BMW prices for the parts. The $204.84 S0122AT is a Napa thermostat that is not compatible with the 335i GT w/xdrive and you can pick it up at Napa for $98.49, The brakes and rotors where Carquest Wearever $59.99 PXD1609H for the front pads, $59.99 PDX1610 for the rear pads, $65.99 YH425731 each for the front rotors, and $83.99 YH479785P for the rear rotors. They are more than likely from Advanced Auto when I ran a search that was the main site that came up. Total for the brake parts for anyone to order or go to the store $419.94 with 20% off right now and free shipping. But total with brakes and thermostat $518.43 that is at full price. My total for parts that I got charged for was $1,146.51 which is a mark up of 100%. Not only did I get ripped off on the parts the pads have a gap of about an inch and don't even touch the clip connected to the caliper. Then when I picked up my car the panel in my dash was hanging open to the head unit for the onboard computer which the computer has not been working properly no longer giving fuel range, fuel efficiency, and multiple other things on the instrument panel that all worked prior to taking my car in. I wish I could upload pictures here, when I called and left a message my call was never returned, I had to call twice and when I did talk to Troy he said I don't understand markup and they have to make money and tried to sell me on the non OEM parts that they put in my car. I even got the district managers number and left a message for him who didn't return my call. So if you like to be overcharged and lied to great place to take your vehicle to get serviced I think they need to take Honest out of their name. Troy you make money on Labor cost, I know your mechanics are not making the full price the shop charges for labor they probably make no more than $30 an hour.
Joshua, as I mentioned when we spoke, we fully stand behind our work and would be happy to have you bring your car back so we can properly address your concerns.
- Honest-1 Auto Care Owatonna