Owatonna Auto Repair

Very personable staff

Very personable staff

Brought my daughters car in to find a vibration while driving, gave me technical data to make a decision. Provided other scenarios for the future reference. Picked and chose the items I needed done now, with no pressure. Very pleased with customer service and the job they did. Will bring my business back to them again.

Updated on 8th Aug 2023: Feeling supported as Troy is helping us get out of this terrible situation. Extremely Disappointed with Honest 1 Autocare's Service My recent experience with Honest 1 Autocare has left me incredibly frustrated and disappointed. My family and I were on a trip from Ames to Minnesota when our 2005 Nissan Altima suddenly broke down on the highway. Based on positive reviews, we turned to Honest 1 Autocare for help. Sadly, the service we received fell far short of our expectations. We were informed that our vehicle couldn't start and wasn't communicating with the diagnostic machine. To fix this, we were advised to replace the ECM and have it reprogrammed, which carried an astounding cost of $1780. Along with this, we agreed to replace the battery and serpentine belt, ultimately resulting in a staggering bill of $3677, inclusive of labor charges. What's even more disappointing is that within just two weeks, our vehicle reverted to its previous non-starting state, failing to communicate with the diagnostic tool once again. Regrettably, it seems that Honest 1 Autocare did not even bother to address my initial email (sent July 21, 2023) or take the necessary steps to prevent a recurrence. As a customer who placed their trust in Honest 1 Autocare's reputation, I expected a level of service that reflected professionalism and expertise. Unfortunately, this experience has shattered that trust. The significant financial burden we bore for services that provided only temporary relief has left me questioning the value and integrity of this establishment. I hope that this review serves as a cautionary tale for others considering Honest 1 Autocare's services. It's disheartening to encounter such indifference after expressing genuine concerns. As of now, my disappointment remains unresolved, and I await any sign that Honest 1 Autocare truly cares about its customers and their experiences.

Last update 11th Nov 2023: Troy has been very helpful in communicating with the Honest-1 autocare warranty provider to cover the cost of our repairs. Finally, everything worked out with our car amazingly well because of Troy and the Honest-1 autocare nationwide warranty provider. I highly recommend Honest-1 autocare! Thanks a lot, Troy! Updated on 8th Aug 2023: Feeling supported as Troy is helping us get out of this terrible situation. Extremely Disappointed with Honest 1 Autocare's Service My recent experience with Honest 1 Autocare has left me incredibly frustrated and disappointed. My family and I were on a trip from Ames to Minnesota when our 2005 Nissan Altima suddenly broke down on the highway. Based on positive reviews, we turned to Honest 1 Autocare for help. Sadly, the service we received fell far short of our expectations. We were informed that our vehicle couldn't start and wasn't communicating with the diagnostic machine. To fix this, we were advised to replace the ECM and have it reprogrammed, which carried an astounding cost of $1780. Along with this, we agreed to replace the battery and serpentine belt, ultimately resulting in a staggering bill of $3677, inclusive of labor charges. What's even more disappointing is that within just two weeks, our vehicle reverted to its previous non-starting state, failing to communicate with the diagnostic tool once again. Regrettably, it seems that Honest 1 Autocare did not even bother to address my initial email (sent July 21, 2023) or take the necessary steps to prevent a recurrence. As a customer who placed their trust in Honest 1 Autocare's reputation, I expected a level of service that reflected professionalism and expertise. Unfortunately, this experience has shattered that trust. The significant financial burden we bore for services that provided only temporary relief has left me questioning the value and integrity of this establishment. I hope that this review serves as a cautionary tale for others considering Honest 1 Autocare's services. It's disheartening to encounter such indifference after expressing genuine concerns. As of now, my disappointment remains unresolved, and I await any sign that Honest 1 Autocare truly cares about its customers and their experiences.

Such fantastic customer service! I called for an appointment and got in the next day. The service is always top notch and there are no surprises in the bills. Straight forward and up front communication is very appreciated!

This is my first experience with Honest 1 and will definitely do business with them again. The process was easy and clear. The people friendly and the work well done. No high pressure or upselling. There was great communication via text message as the work progressed with good information on the vehicles condition and what was needed. I'd recommend Honest 1 to anyone looking for vehicle services.

Honest One is my top choice to go to for oil changes in Owatonna. They have good deals, very friendly staff who get to know you on a personal level and I know I can trust them. Way to go Owatonna Honest-1Auto!

I'm delighted to share my positive experience with Honest Auto Care, especially Troy, who went above and beyond to assist me when my car was creating problem again. Troy's dedication and seamless support throughout the guarantee coverage process were truly commendable. I appreciate their commitment to customer satisfaction and highly recommend Honest Auto Care for their exceptional service.