We will be closed on Monday, May 27th in observance of Memorial Day

5

They have stood by when parts failed. Everything made right at no additional cost.

5

Very personable staff

5

Brought my daughters car in to find a vibration while driving, gave me technical data to make a decision. Provided other scenarios for the future reference. Picked and chose the items I needed done now, with no pressure. Very pleased with customer service and the job they did. Will bring my business back to them again.

Thanks Gary. We pride ourselves in working together to make sure your vehicles are safe and reliable now and in the future.

- Honest-1 Auto Care Owatonna
3

Updated on 8th Aug 2023: Feeling supported as Troy is helping us get out of this terrible situation. Extremely Disappointed with Honest 1 Autocare's Service My recent experience with Honest 1 Autocare has left me incredibly frustrated and disappointed. My family and I were on a trip from Ames to Minnesota when our 2005 Nissan Altima suddenly broke down on the highway. Based on positive reviews, we turned to Honest 1 Autocare for help. Sadly, the service we received fell far short of our expectations. We were informed that our vehicle couldn't start and wasn't communicating with the diagnostic machine. To fix this, we were advised to replace the ECM and have it reprogrammed, which carried an astounding cost of $1780. Along with this, we agreed to replace the battery and serpentine belt, ultimately resulting in a staggering bill of $3677, inclusive of labor charges. What's even more disappointing is that within just two weeks, our vehicle reverted to its previous non-starting state, failing to communicate with the diagnostic tool once again. Regrettably, it seems that Honest 1 Autocare did not even bother to address my initial email (sent July 21, 2023) or take the necessary steps to prevent a recurrence. As a customer who placed their trust in Honest 1 Autocare's reputation, I expected a level of service that reflected professionalism and expertise. Unfortunately, this experience has shattered that trust. The significant financial burden we bore for services that provided only temporary relief has left me questioning the value and integrity of this establishment. I hope that this review serves as a cautionary tale for others considering Honest 1 Autocare's services. It's disheartening to encounter such indifference after expressing genuine concerns. As of now, my disappointment remains unresolved, and I await any sign that Honest 1 Autocare truly cares about its customers and their experiences.

Sahiba, per our emails, it looks like there was a technical difficulty where our response didn't get to you. As you are out of state, we've now helped you through the nationwide warranty process accepted at over 56,000 shops to see if the parts that were installed failed. Our warranty is your peace of mind, since even new parts can have defects, and you shouldn't have to pay for the same repair while it's covered. We hope you get your car to a good shop in your area who will take care of it for you. We'll continue to be here to support you through the process.

- Honest-1 Auto Care Owatonna
5

Such fantastic customer service! I called for an appointment and got in the next day. The service is always top notch and there are no surprises in the bills. Straight forward and up front communication is very appreciated!

Thanks Matt! Glad you appreciated the quick turnaround and excellent communication. We look forward to seeing you for your next service.

- Honest-1 Auto Care Owatonna
5

5

This is my first experience with Honest 1 and will definitely do business with them again. The process was easy and clear. The people friendly and the work well done. No high pressure or upselling. There was great communication via text message as the work progressed with good information on the vehicles condition and what was needed. I'd recommend Honest 1 to anyone looking for vehicle services.

Thanks Ted; glad to hear the process was easy. Being able to text customers is often a convenient way to keep the repair moving along when people aren't able to talk on the phone.

- Honest-1 Auto Care Owatonna
5

Honest One is my top choice to go to for oil changes in Owatonna. They have good deals, very friendly staff who get to know you on a personal level and I know I can trust them. Way to go Owatonna Honest-1Auto!

Hi Amy, thanks for the kind words. We are here for you and the Owatonna community, and we try to live up to our name every day as a trusted partner.

- Honest-1 Auto Care Owatonna
5

I recently had the pleasure of visiting Honest-1 Autocare, and I must say that my experience was nothing short of exceptional. When our car unexpectedly broke down on the highway during our trip from Ames to Minneapolis, we were in desperate need of a trustworthy autocare center. After reading numerous positive reviews, we felt confident that we had found the right place. Our car had been plagued with engine misfires and despite regular servicing from the Nissan service center in Ames for the past two years, the issue persisted. However, the skilled technicians at Honest-1 were able to identify and rectify the problem effectively. Since getting our car repaired at Honest-1, it runs smoothly and the air conditioning system works significantly better. We were delighted with the outcome, as it made our journey much more comfortable and worry-free. I must also commend the outstanding customer service we received at Honest-1. From our initial phone call, Rod was incredibly helpful and knowledgeable. He patiently addressed all of our questions and concerns, ensuring that we felt confident in the service being provided. His professionalism and friendly demeanor made the whole process much more enjoyable. Additionally, Troy went above and beyond in assisting us with discounts that we could avail, further demonstrating the team's commitment to customer satisfaction. Overall, I am immensely grateful to Rod, Troy, and the entire team at Honest-1 Autocare. They truly live up to their name by providing honest, reliable, and top-notch service. Not only did they successfully resolve our long-standing car issues, but they also went the extra mile to ensure our overall experience was exceptional. I highly recommend Honest-1 Autocare to anyone in need of automotive repairs or maintenance. They are a true gem in the industry and have undoubtedly earned my trust and loyalty.

5

They are great!

Honest-1 Auto Care Owatonna is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Owatonna (507) 451-5990 if you have any issues in accessing any area of our website.